Due to the digital nature of our products, all sales are considered final. However, refunds may be granted under specific circumstances — see below for details.
A refund will only be issued if it can be clearly demonstrated that the product is not functioning as described and the issue cannot be resolved.
Every product is thoroughly tested before release to ensure it works as intended in a standard environment.
Yes. You are required to contact support first. In most cases, issues are caused by incorrect setup or conflicts with third-party plugins, themes, or hosting environments, and can be resolved with proper guidance.
Refunds will not be granted for:
- Lack of technical knowledge or improper configuration
- Compatibility issues with third-party software not specified as supported
- Change of mind after purchase
- Failure to read the product description or requirements
If you believe your case qualifies for a refund, please contact support with detailed information about the issue, including steps to reproduce it, using screenshots and videos. The more detail you provide, the faster we can evaluate your request.
By purchasing, you agree to this policy and understand that support is provided to help you get the product working as intended.