FAQ

Installation example

If you make a fresh installation, when you received the zip file of theme, upload in Theme section of WP admin and activate.

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When activate theme, you also activate the core plugins. First do it with ACF PRO (the real core), and next RAMSTHEMES ADDONS. Next you can activate the rest of them.

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When do this, go to Theme Settings and hit Update one time. This will do a general write of the main options (the custom fields) of theme, then you can configure the rest of the options.

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If you get an error screen or white screen with an error message, probably you have an outdated version of a file. In this case contact us in info@ramsthemes.com, sending the url of your site, and your wp admin and FTP credentials to see in details if anything is lose.

Instructions for import demos are in every documentation of themes, and in our online resource.

In some cases, users get the “stuck” error when importing through All In One WP Migration plugin. Generally this is due to hosting issues. There are many solutions to solve this.

1 – Increase PHP server times and sizes for upload

You can do this in your CPANEL, in the MultiPHP INI editor option, and tweak the values. For example:

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2 – Use the “Unlimited extension” of the plugin

If you dont know how to tweak the PHP options, this paid extension allows to remove the upload size limit and enables restoration. Get more info here.

3 – Use “Backups” option

Instead of upload .wpress file directly on wp admin panel, you can upload the file via FTP and restore it through the Backup option of the plugin, with the Unlimited Extension. This detailed article shows how to do it.

Many of theme updates are the result of requests or suggestions from the users themselves, and for now the updates are manual (the safest way to do it). That is why we always recommend having a test environment to do tests or checks, and make a backup before do anything; then you can do the update and replicate the proccess in your live site. We always announce updates on our social networks, and updated files are available on templatemonster for buyers. If you need the updated files without having to wait TM times (because they review and approve every update previously, and this times goes from two days or one entire week), simply contact us directly via mail to info@ramsthemes.com. We generally make updates every time a new version of WordPress comes out.

To make updates:

1 – Open your FTP program (FileZilla, the most used)

2 – Upload the theme files included in theme zip file and overwrite the files in the folder wp-content/themes/nameoftheme

3 – Another clean way is, without entering your site, deleting the files in the folder wp-content/themes/nameoftheme and upload the theme files included in zip. When finished, enter the site again.

The core plugin of our Themes is Advanced Custom Fields Pro. Also Elementor and another Add-on Plugins that works together. We include the latest version of this plugins in every theme update because it uses a purchased license by us, but we are not allowed to redistribute this personal license. To get the premium plugins updates, purchase the original license in author/s website, or use GPL untouched licenses. Be careful and avoid SCAM or untrusted sites.

This is the process to update Elementor Pro when you buy the license from the plugin site.

1 – Not load your website (not enter the url on the browser)

2 – On FTP of website, delete the files from the elementor-pro folder (then, empty), and upload on it the files of the purchased elementor plugin

3 – Go to WP dashboard > Elementor > License, and hit “Disconnect”

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4 – Then press “Connect and activate” (as seen on the Elementor Help site).

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The screen loads the confirmation step

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5 – When confirmed, the screen displays the OK

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6 – Then go to plugins in dashboard and see the validation message

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The process of Disconnect and Connect could be applied when switching between test sites and production sites.

Remember, according to Elementor Team, you can auto-update only Elementor core version, the Pro version cannot update automatically and must be updated uploading the files on FTP when a new version releases.

If you want to enable the edition of ACF custom fields (only for the Bootstrap themes), you must do this:

1 – Activate the ACF Pro plugin (always required)

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2 – In the functions.php file of theme, modify the lines as in screenshot and save the file

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3 – This enables the ACF fields editing and allow modify the fields

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5 – You will see the complete custom fields bundled in themes, and you can edit or add new fields

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If you want to add new fields, you must edit the php files of template manually using the ACF codes for your fields, do this preferently on the child theme folder (previously activating child theme) because you want to do custom changes.

The reason why we do not include the editing of the custom fields is because it is recommended to use the bundle in a php file (the file custom-fields.php), intended for end users/consumers without coding knowledge. But with these instructions it would be like accessing an “editor mode” with higher privileges.

If you want us to do a custom field customization job, contact us and we can evaluate and quote it independently.

Remember it is better to have a test site when you try any custom editing, and late replicate in a production site.

Yes, themes are translatable with plugins like Loco Translate or WPML, if you want to create a multilanguage site. WPML is a hard to configure plugin but it is compatible with ACF and string tranlations, also WooCommerce.

What WPML basically does is create a “mirror” of the site in another language, translating each element as a duplicate within the same wordpress installation.

If you need help with the configuration, contact us on info@ramsthemes.com. If you want us to do the job or any other order or related work with WPML, if it is possible to do so, it will be quoted with an extra cost depending on the work type.

When they are simple requests or corrections we try to do it at the moment during working hours, or the next day. But if they are more specific requests or radical changes, if we are in a position to make them, we charge an extra fee via PayPal. Working hours not include weekends, and requests begins on mondays. Try to be clear in the descriptions of issues, and send screenshots (lightshot links) and urls for allow us get detailed information.

Remember themes or templates naturally are simply skins for WordPress, helped with plugins. We NOT provide SEO services, speed improvements or servers/hosting assistance, it’s NOT our specialty. If you have any question about our products previous to the purchase in Template Monster, feel free to contact us via email. We could provide a demo testing environment access for you to test it.

For a more comfortable and fluid communication, send us a mail directly to info@ramsthemes.com

There are some classic and common tips to improve your projects. Every tip is subjective and depends exclusively of the use of platform, themes, plugins and expectations of your project.

1 – Use image compression

Before upload your image files to WP, compress it with a software like Caesium, or online tools like TinyJPG or similar, or plugins like Imagify or Smush. Another recommendation is to use WEBP image files, but surely you must upgrade your server to a VPS and contact the support to enable the feature.

2 – Cache tweaks

Use WP Rocket plugin to improve the server and cache speed, and compress files to get a “search engine friendly” version. Explore his documentation to get the best suitable configuration.

Also, it’s interesting to read her point of view about Speed here.

3 – Control loading of WP resources

WP has some resources that are not always used, but they slow down the overall load of projects a bit. You can control the loading of some of its components, as well as the plugins, with a tool like Asset Clean Up.

4 – Don’t use too much content on your sites

Larger pages or “interminable” sliders with poor image compression may decrease the performance of sites. Try to be quick in the home page, use short texts and present the image content in a nice design way and correct sizes.

5 – Use a CDN

A Content Delivery Network helps to serve site content across the world with a “cacheable” fast version of your project. Most users try the free service of Cloudflare, but we recommend Bunny CDN due to the relation of cost and performance. Also, the CDNs are compatible with WP Rocket configurations.

6 – Upgrade your server

Using a dedicated server or VPS may be the best solution in the relation of performance and manipulation of some modules that can’t be used in the commmon shared hosting services. But this recquire a moderate/high investment of money/capital which depends on the expectations of projects and support/maintenance services by the server side.

If you like our work and want to help us to improve our products and support quality, make a donation in our PayPal link

https://paypal.me/ramsthemes