Due to the digital nature of our products, all sales are considered final. However, refunds may be granted under specific circumstances — see below for details.
A refund will only be issued if it can be clearly demonstrated that the product is not functioning as described and the issue cannot be resolved.
Every product is thoroughly tested before release to ensure it works as intended in a standard environment.
Yes. You are required to contact support first. In most cases, issues are caused by incorrect setup or conflicts with third-party plugins, themes, or hosting environments, and can be resolved with proper guidance.
Refunds will not be granted for:
- Late claims submitted months or years after the original transaction date
- Lack of technical knowledge or improper configuration
- Lack of verifiable evidence of fatal errors
- Compatibility issues with third-party software not specified as supported
- Change of mind after purchase
- Failure to read the product description or requirements
Refund requests will only be considered for genuine, unresolved technical issues that qualify under this policy. To request a refund, you must first contact our support team and provide clear, detailed evidence of the problem, including the exact steps to reproduce it and relevant screenshots or videos. Vague claims, unsupported allegations, or requests based solely on personal preference will not be considered. The more complete and accurate the information provided, the faster we can evaluate the issue.
By purchasing, you agree to this policy and understand that support is provided to help you get the product working as intended.